What We Do
Free and flexible care through your insurance
Waymark is free to people enrolled in eligible Medicaid programs. Start or stop anytime – there’s no cost or long-term commitment.
Call us today: (415) 212-8993
Mon–Fri, 8am-4:30pm local time
Your local care team, here to help
Whether it’s getting to appointments, managing medications, or finding community resources, your local Waymark team is here for you.
Understand your insurance
Make sense of your benefits, find in-network doctors, and stay informed of coverage changes.
Appointment support
Help arranging transportation, translation, and more. We’ll even go with you if you’d like.
Mental health support
Talk with a counselor who can help with anxiety, depression, stress, or other challenges.
Pharmacy support
Get help with prescriptions, medical supplies, and understanding your medications.
Food, housing, and more
Help finding and applying for community resources.
24/7 support
Not sure what care you need? Chat with Waymark Compass, an AI-powered tool supervised by real doctors, to figure out the right next step.
This is just the start of what Waymark can do. Read more in our Welcome to Waymark guide.
Who is eligible?
If you have Medicaid through one of these health plans, you may qualify for Waymark’s free services:
Ohio (Ohio Medicaid)
Ohio
(Ohio Medicaid)
- UnitedHealthcare Community & State of Ohio
Mon-Fri, 8am-4:30pm local time
Virginia (Cardinal Care)
Virginia
(Cardinal Care)
- Aetna Better Health of Virginia
- Sentara Health Plans of Virginia
Mon-Fri, 8am-4:30pm local time
Washington (Apple Health)
Washington
(Apple Health)
- United Healthcare Community & State of Washington
- Community Health Plan of Washington
Mon-Fri, 8am-4:30pm local time
What to expect when you work with Waymark
We reach out to you
If you're eligible, Waymark will call or text you. Or you can call us anytime to get started.
Meet your care team and set goals
We'll visit you at home, at a coffee shop, or wherever works for you. Together, we'll talk about what you want to achieve with your health.
Get support when you need it
Your care team will check in regularly and help with appointments, medications, resources, and more. You can reach us by phone, text, or in person.
Moving forward at your own pace
When you feel ready to manage your health journey independently, your care team will help you transition. And if your needs change, we’re always here to step back in.
Ready to get started?
At Waymark, care is a community effort
Your local Waymark team works together with your primary care provider to give you coordinated support – not just in the doctor’s office, but in your daily life.
Community Health Workers
Patient advocacy, chronic condition support, navigating community resources
Licensed Counselors
Cognitive behavioral therapy and mental health support
Care Coordinators
Care team communication, appointment coordination, navigating care gaps
Advanced Pharmacy Teams
Support for medication, prescriptions, and medical supplies
We provide free, community-based care for people enrolled in Medicaid programs
Local care teams
Community health workers, therapists, pharmacists, pharmacy technicians, and care coordinators in your area help you navigate the system and stay healthy.
Free to access
Our services are covered by insurance companies, so there’s no cost burden to patients or providers.
Help tailored to you
We listen to what you need and connect you to assistance with food, housing, medications, mental health, and more.
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Talk to your local care team
Check your eligibility, ask questions, or learn more about Waymark’s approach to free, community-based care.
Call us today: (415) 212-8993
Mon–Fri, 8am-4:30pm local time
FAQs
Waymark is a free service for eligible patients from your insurance. We help you get to doctor appointments, manage your medications, find mental health support, and connect to community resources like food or housing assistance.
No. Waymark works with your doctor to help you stay healthy. We make sure you get to appointments, understand your treatment plan, and have what you need between visits.
Yes. If you have Medicaid through one of our partner health plans, Waymark is completely free. There are no costs or fees for Waymark services.
Call us at (415) 212-8993 or fill out our contact form. We’ll check if you’re eligible and connect you with our local care team. You can also ask your doctor to refer you.
As long as you need us. Some people work with Waymark for a few months, others for longer. You can stop anytime, and if you are eligible, you can always come back if you need help again.
If your insurance changes, your eligibility might change too. Let us know right away and we’ll help you figure out what’s next. We want to make sure you stay connected to the care you need.
Yes. You can refer patients by filling out our referral form or calling (415) 212-8993. We’ll reach out to your patient within 24-48 hours to get started.
